Bay Street Video FAQ
Where exactly is Bay Street Video and how can I contact you?
Come see us in Toronto at 1172 Bay Street (1/2 block south of Bloor Street) - Click here to map our location
Our telephone number is 416.964.9088
We are a 1 minute walk from Bay Subway Station (in Yorkville) or a 5 minute walk from Yonge & Bloor Subway Station.
Parking is available right in front of the store weekdays after 7pm and all day on weekends. More parking is available on side streets and paid lots.
What are Bay Street Video's store hours?
We're open 7 days a week from 10am to 8pm (Sunday-Thursday) and 10am to 10pm (Friday-Saturday). (Exceptions: Closes at 7pm on Christmas Eve and New Year's Eve / Closed on New Year's Day, Family Day, Good Friday, Labour Day, Thanksgiving Monday, and Christmas Day.)
Does Bay Street Video really have Toronto's largest DVD and Blu-ray collection? Or, likely, even Canada's?
No gimmicks here. You will be impressed. Very, very impressed (if not overwhelmed).
Are all of Bay Street Video's titles listed on the website?
All of our rentals are listed as are thousands of sale items but there are many others that we could special order in for you. If you are having difficulty finding a particular title, get in touch with us.
How can I purchase or rent titles from Bay Street Video?
Sales can either be done in person or shipping orders can be done over the phone with a credit card. In addtion, you may request special orders or upcoming releases for sale over the phone (payment is made after the titles comes into stock). If you are interested in our rental business, you will need to come to the store to set-up a membership with a valid credit card or to leave a one-time cash deposit if a credit card is not available.
Do you rent and/or sell 4K UltraHDs and how do I find them on the website?
Yes, we offer up a large selection of both rental and sale 4K UHD. As our website is currently set up to only handle two formats (DVD & Blu-ray), we list our 4K titles under the Blu-ray format but we make sure the term 'UHD' is used in the title. This way you can find all the titles we carry in this format if you put the term 'UHD' in the 'Search by Title" area at the top of the page.
Does Bay Street Video accept reservations?
To reserve upcoming releases for purchase, we encourage you to leave your name and number with a staff member to ensure that one is put aside for you once released. You may also special order any title that we don't have in stock. For any title currently in-store for either rental or sale, you may call at any time and we will hold it for an agreed upon time.
If a title is listed for rent and/or sale on the site, does that mean it is in stock right now?
Search results do not indicate if a particular title is currently in stock.
Why are the purchase prices for DVDs, Blu-rays and 4K UHDs not listed on the site?
We do not list prices because if we are out of stock on something, we may not have the most up-to-date cost. Therefore current price information could be quite different (higher or lower) for titles not in stock.
How accurate is the information on the site?
The information contained on this site should be considered as a basic reference only. Errororors, omissions, and other goof-ups can and do happen. You may also be seeking information that is not contained in our database. For the most up-to-date and accurate information, please contact our knowledgeable staff.
Where can I find out specifics about the titles listed?
If you desire details such as storyline, directors, actors, etc. We recommend visiting IMDB - The Internet Movie Database. They compile information like we never could!